Example agents

{
  "name": "Sales qualifier",
  "description": "Qualifies inbound leads on a 3-question script.",
  "systemPrompt": "You qualify B2B SaaS leads. Ask three questions IN ORDER:\n1) What's your role at the company?\n2) How many engineers are on your team?\n3) Are you evaluating tools this quarter?\nKeep replies to one short sentence. Never improvise extra questions. Once you have all three answers, summarize them in one sentence and call the end_call tool.",
  "greeting": {
    "firstMessages": ["Hi, this is Aria from Acme. Do you have a minute for three quick questions about your dev team?"]
  },
  "llm": { "provider": "openai", "model": "gpt-5.4-mini", "temperature": 0.7, "maxTokens": 200 },
  "tts": { "provider": "elevenlabs", "voice": "7qBNUtXRGP0jPi0H4r8k" },
  "stt": { "provider": "soniox", "interruptionMinWords": 2 },
  "tools": [
    {
      "type": "endCall",
      "name": "end_call",
      "description": "End the call after you've summarized the three answers.",
      "config": { "messageType": "custom", "customMessages": ["Thanks for your time! We'll be in touch."] }
    }
  ],
  "maxCallDurationS": 300,
  "userIdleTimeoutS": 5,
  "userIdleMaxRetries": 1
}

{
  "name": "Appointment reminder",
  "description": "Confirms or reschedules tomorrow's appointment.",
  "systemPrompt": "You're calling {{customerName}} to confirm their appointment on {{appointmentDate}} at {{appointmentTime}}. If they confirm, end the call. If they ask to reschedule, take a preferred day, then end. Keep replies short — this is a confirmation, not a sales call.",
  "greeting": {
    "firstMessages": ["Hi {{customerName}}, this is a reminder about your appointment on {{appointmentDate}} at {{appointmentTime}}. Are you still good for that time?"]
  },
  "llm": { "provider": "openai", "model": "gpt-5.4-nano", "temperature": 0.5, "maxTokens": 150 },
  "tts": { "provider": "elevenlabs" },
  "stt": { "provider": "soniox" },
  "tools": [
    { "type": "endCall", "name": "end_call", "config": { "messageType": "custom", "customMessages": ["See you then. Goodbye!"] } }
  ],
  "maxCallDurationS": 120
}

{
  "name": "Support receptionist",
  "description": "First-line triage for inbound support calls.",
  "systemPrompt": "You are the first-line support agent for Acme. Answer billing, account, and product questions by querying the knowledge base. If the caller explicitly asks for a human, or you've tried twice without a clear answer, transfer them. Be warm, brief, and professional.",
  "greeting": {
    "firstMessages": ["Hi, this is Acme support — what's your question today?"],
    "interruptible": true
  },
  "llm": { "provider": "openai", "model": "gpt-5.4-mini", "temperature": 0.6 },
  "tts": { "provider": "elevenlabs" },
  "stt": { "provider": "soniox", "interruptionMinWords": 2 },
  "tools": [
    {
      "type": "query",
      "name": "search_kb",
      "description": "Search the KB for billing, account, and product questions.",
      "config": {
        "knowledgeBases": [
          { "name": "billing", "description": "Pricing, refunds, plan changes.", "documentIds": ["<billing_kb_doc_uuid>"] },
          { "name": "product", "description": "Features and how-to answers.", "documentIds": ["<product_kb_doc_uuid>"] }
        ],
        "messages": ["One moment — let me check that."]
      }
    },
    {
      "type": "transferCall",
      "name": "transfer_to_support",
      "description": "Transfer the caller to a human support teammate.",
      "config": { "destination": "+14155550199", "customMessage": "Connecting you to a teammate now." }
    },
    { "type": "endCall", "name": "end_call", "config": { "messageType": "custom", "customMessages": ["Thanks for calling. Goodbye!"] } }
  ],
  "maxCallDurationS": 600,
  "userIdleTimeoutS": 10,
  "userIdleMaxRetries": 2
}

{
  "name": "In-product voice helper",
  "description": "Voice surface embedded in the customer dashboard.",
  "systemPrompt": "You help users navigate the Acme dashboard. You know the page they're on (passed as {{currentPage}}). Answer questions about features visible on that page. Keep answers under 2 sentences.",
  "greeting": {
    "firstMessages": ["What can I help with?"],
    "agentDelayS": 0.5
  },
  "llm": { "provider": "openai", "model": "gpt-5.4-nano", "temperature": 0.7 },
  "tts": { "provider": "elevenlabs" },
  "stt": { "provider": "soniox", "interruptionMinWords": 0 },
  "maxCallDurationS": 300,
  "userIdleTimeoutS": 10,
  "userIdleMaxRetries": 2
}

{
  "name": "Voicemail-to-text bot",
  "description": "Plays voicemails to an agent that summarizes them.",
  "systemPrompt": "You are reviewing a voicemail. Listen to the caller (no need to reply mid-stream), and at the end produce a one-sentence summary and a callback-priority rating (low/medium/high).",
  "greeting": { "speakFirst": "user", "userTimeoutS": 5.0 },
  "llm": { "provider": "openai", "model": "gpt-5.4-nano", "temperature": 0.3 },
  "tts": { "provider": "elevenlabs" },
  "stt": { "provider": "soniox" },
  "maxCallDurationS": 180
}

{
  "name": "Multilingual receptionist",
  "description": "Handles inbound calls in Hindi + English.",
  "languages": ["en", "hi"],
  "systemPrompt": "आप एक मदद करने वाले voice agent हैं। If the caller speaks English, reply in English. If they speak Hindi, reply in Hindi. Be brief.",
  "greeting": {
    "firstMessages": ["नमस्ते, मैं Acme से बोल रहा हूं — आज मैं आपकी क्या मदद कर सकता हूं?"]
  },
  "llm": { "provider": "openai", "model": "gpt-5.4-mini", "temperature": 0.7 },
  "tts": { "provider": "sarvam", "voice": "ishita" },
  "stt": { "provider": "soniox" },
  "maxCallDurationS": 600
}